Have people ready to field customer-service complaints

Moderator: John55

Have people ready to field customer-service complaints

Postby mattmark » Tue Mar 30, 2010 9:33 am

This is important during special events, such as a Twitter interview with the CEO. You'll inevitably get customer-service complaints. Have staff ready to intercept and deal with those complaints, so they don't divert the main conversation.
mattmark
 
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